Grass Under Foot Ltd is a Community Interest Company with guarantee registered in England and Wales as company no 13935333. We are committed to contributing the the sense of well being and cultural identity of the local communities of North Wales that we have chosen to serve. We are also committed to playing our part in reducing global warming and improving the environment. We do this by bringing low impact environmentally friendly theatre productions to local outdoor community spaces (and indoor spaces when this is not possible).
Our organisation is dedicated to delivering quality in all aspects of what we do. In order to ensure we do this, we have developed a quality policy that sets out ourf key performance indicators for recording, reviewing and continuously improving the way we deliver quality.
Our senior management team have dedicated to fulfilling our objectives set out in this policy.
- Staff CPD. All of our staff who have been with the business longer than 12 months will be expected to undertake a minimum of 6 hours independent learning relevant to their role and 6 hours of mandatory training that will be identified by our organisation.
- Excellence in the projects we deliver. We are committed to attracting the best freelance creative partners that we can. We will attract these professionals by a commitment to always pay industry standard rates for freelance creatives
- Audience Queries. We will respond to all audience queries either by phone or email and adequate response will be provided within 48 hours of the initial enquiry under normal circumstances.
- Audience comfort. We will abide by all health and safety regulations stipulated by law, and will continually review the levels of comfort we provide at our pop up theatre events.
- Audience accessibility. We will constantly evaluate and monitor the accessibility of our pop up venues to all sections of the community. We will also make sure that disabled audience members do not receive a lesser artistic and entertainment experience. We will also constantly monitor our performance in this respect.
- Audience Satisfaction. On questions relating ot overall experience, we will achieve a minimum of 85% with regards to service and 80% as regards to the actual spectator experience on any customer satisfaction survey that is completed.
Date for review: November 1st 2023